Refund policy
Return Eligibility
- 15-day return window from product delivery
- For individual customers only
- Professional entities excluded
Return Process
Step-by-Step Guide
- Contact return@scooternaut.com
- Obtain return authorization number
- Pack the mat in original, unused condition
- Include proof of purchase
- Ship to provided return address
Refund Details
- Full refund for unused, undamaged mats
- Refund processed to original payment method
- Processing time: 5-7 business days
Potential Deductions
- Shipping costs
- Product damage
- Restocking fees
Warranty Information
- 24-month warranty from purchase date
- Covers manufacturing defects
- Replacement or refund at Scooternaut's discretion
Warranty Exclusions
- Normal wear and tear
- Damage from improper use
- Stains or permanent marks
- Unauthorized modifications
Condition Requirements
- Mat must be in original packaging
- No visible damage or signs of use
- All original tags and accessories included
Refund Method
- Original payment method
- Bank transfer or credit card refund
- Processing within 5-7 business days after inspection
Contact for Returns
- Email: return@scooternaut.com
- Address for Returns: Scooternaut Returns Route de Malagnou 52 1208 Genève, Switzerland
Customer Support
- Returns support available
- Monday-Friday, 9:00 AM - 5:00 PM CET