Shipping policy

Delivery Options

Shipping within Switzerland

  • Carrier: Swiss Post (PostPac Economy)
  • Delivery Time: 3 business days
  • Shipping Cost: Free for up to 3 mats
  • Shipping Days: Wednesday, Friday, Saturday

International Shipping

  • Covered Countries: 29 European countries
  • Carrier: Swiss Post (PostPac Economy)
  • Delivery Time: 2-3 business days
  • Shipping Cost: Shipping costs will be added to the cost of the mats and specified before your final purchase agreement
  • Shipping Days: Friday and Saturday

Shipping Conditions

  • Estimated delivery times are not guaranteed
  • Undelivered packages may incur additional handling fees
  • Customers are responsible for local import duties

Tracking and Notifications

  • Tracking information provided via email
  • Real-time updates available
  • Customer support for shipping inquiries

International Shipping Details

  • IOSS (Import One Stop Shop) implemented
  • VAT handled at point of sale
  • No hidden tax charges for listed countries

Shipping Restrictions

  • Limited to specified European countries
  • Some remote areas may have extended delivery times
  • Shipping to P.O. Boxes may be restricted

Customs and Import

  • Customers responsible for understanding local import regulations
  • Potential additional customs fees at destination
  • Scooternaut not liable for import-related charges

Contact for Shipping Queries